eCommerce Terms of Service

Vendor eCommerce Terms of Service

Version: 1.0 (Last Updated: April 15, 2025)​

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These Ruck Vendor Terms of Service ("Terms") are entered into by and between Ruck Delivery, Inc. ("Ruck," "we," "our," or "us") and the vendor entity agreeing to these Terms ("Vendor," "you"). These Terms govern your access to and use of the Ruck eCommerce platform, technology, services, and related software (collectively, the "Platform") offered to vendors for the purpose of selling goods and fulfilling orders.

BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Eligibility and Account Registration

To access the Platform, Vendor must:

• Be a legal entity authorized to do business in its jurisdiction;

• Provide accurate company and payment information;

• Accept these Terms and execute the accompanying Vendor eCommerce Agreement ("Vendor Agreement").

Ruck reserves the right to approve or reject any Vendor account at its sole discretion.

2. Platform Services

The Platform provides tools for:

• Listing and managing product catalogs;

• Receiving customer orders and processing transactions;

• Integrating delivery and logistics;

• Accessing transaction history, analytics, and reporting.

Ruck may modify Platform features from time to time at its sole discretion.

3. Vendor Obligations

You are solely responsible for:

• Providing accurate product information (pricing, inventory, specifications);

• Maintaining product availability;

• Timely fulfillment of all orders;

• Complying with applicable laws, including those related to product labeling, safety, and tax reporting.

You agree not to:

• List counterfeit, illegal, or restricted goods;

• Use the Platform to engage in fraudulent or deceptive practices.

4. Payments, Fees, and Taxes

All customer payments are processed through Ruck. Vendor agrees to the applicable pricing plan as set forth in the Vendor Agreement.

Vendor acknowledges:

• Vendor is the merchant of record and collects all funds on Vendor’s behalf. Ruck receives customer payments solely on behalf of Vendor and holds such funds in a custodial, pass-through capacity until disbursed. At no point does Ruck take title to or assume ownership of the funds or goods sold.

• Ruck may deduct fees, chargebacks, or refunds before disbursement;

• Ruck makes no representation or warranty regarding the tax treatment, legality, or compliance of Vendor’s products or listings. Vendor is solely responsible for ensuring all aspects of its business operations comply with applicable law.

5. Intellectual Property

Ruck retains all rights to its Platform, software, branding, and content. Vendor retains ownership of its own trademarks, logos, and product content.

Vendor grants Ruck a non-exclusive, royalty-free license to use Vendor’s product content solely for the purpose of operating and promoting the Platform.

6. Data Use and Privacy

Ruck may collect, retain, and use customer data generated through the Platform, including names, contact information, order history, preferences, and behavioral insights (“Customer Data”), for the purposes of:

• Order processing and fulfillment;

• Customer service and account support;

• Targeted marketing and promotional campaigns, including cross-promotions involving products from other vendors;

• Business analytics, product development, and platform optimization;

• Compliance with legal and regulatory obligations.

Ruck retains all rights, title, and interest in such Customer Data and may continue to store and utilize it beyond the original transaction date for ongoing commercial use, in accordance with its Privacy Policy.

Vendor may access and retain Customer Data only for customers who place orders for that Vendor’s products. Vendor may use such data for internal business purposes, including:

• Order fulfillment and support;

• Warranty and service communications;

• Direct marketing to those specific customers via Vendor-managed channels (e.g., email, SMS, CRM), provided such marketing complies with all applicable privacy and marketing laws.

Vendor shall not:

• Access or use Customer Data related to customers of other vendors;

• Sell, share, or license Customer Data to third parties;

• Use Customer Data obtained through the Platform to solicit or market to the broader Ruck customer base.

7. Termination

Either party may terminate these Terms at any time with 15 days’ written notice. Upon termination, Ruck will disable Vendor’s storefront and process any remaining payouts in accordance with the Vendor Agreement.

Ruck reserves the right to suspend or terminate Vendor access immediately in the event of fraud, illegal activity, or breach of these Terms.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUCK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. RUCK’S AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID TO RUCK BY VENDOR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Governing Law

These Terms are governed by the laws of the State of Delaware without regard to its conflict of laws principles. Venue shall be Utah County, Utah.

10. Entire Agreement

These Terms, together with the Vendor Agreement (Exhibit A), constitute the entire agreement between the parties concerning Vendor’s use of the Platform and supersede all prior agreements and understandings.

For questions, please contact: [email protected]

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